2) Data Retention and Destruction Lessons From FTC’s Blackbaud Case

Effective data disposal and retention policies are key to organizations’ ability to provide adequate security and privacy protection to consumers’ sensitive data. In the FTC’s February 2024 announcement of its settlement with Blackbaud over claims stemming from a 2020 ransomware attack, it said, “Blackbaud’s shoddy security and data retention practices allowed a hacker to obtain sensitive personal data about millions of consumers.” This article examined the circumstances of the breach and the settlement terms, and offered lessons for companies on how to structure data retention and destruction practices, including what to incorporate in their policies.

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